In this installment of Questions and Answers, we asked our call center about the most frequently asked questions they receive during the holiday shopping season, and here’s what they said. To get more gift ideas, check out our holiday gift guide. Got a question you want answered? Submit your question here. Got something to add to the answers below? Leave a comment.
Can I upgrade one of the cell phones in my family plan?
The short answer is no. You can, however, upgrade all the phones in a family plan if you’re with AT&T or Verizon Wireless. You may be able to get a great deal on new phones for all family plan members if your existing contract is expiring in two months and you’re willing to sign another service contract.
How do I keep my cell phone number when I switch carriers?
You can keep your cell phone number when you change service providers. Due to the way we facilitate this change, you’ll need to be in the same general location. For example, if you live in San Francisco and are changing your service provider and keeping the same cell phone number, it’s no problem. However, if you live in San Francisco and are moving to say, Chicago, you will not be able to transport your cell phone number. If this is an important feature for you and you want to keep your San Francisco-based cell phone number when you move to Chicago, you should make the switch before you move and update your billing address when you move to Chicago in order to keep your existing San Francisco cell phone number.
Note: When you move service for one cell phone number to another service provider, it’s the entire number including the area code. You can’t just take the 7-digit aspect of the phone number and change the area code.
Can I send text messages if I don’t have a text message plan?
Typically, you can. However, there is the rare instance where some cell phones don’t support this feature without a texting plan activated. We should note that texting plans are considered feature-added options, which means you will not have to renew or extend a service contract to add or remove a texting plan. On the whole, it’s typically much more inexpensive to get a text messaging plan than to start sending/receiving text messages without one.
If I get an unlocked phone, can I use it with any provider?
No. To date, unlocked cell phones work strictly on GSM networks. There are two major GSM service providers in the United States: AT&T and T-Mobile. If you get an unlocked GSM cell phone, you can use it with either AT&T or T-Mobile service.
When I buy something from LetsTalk.com, how long will it take to receive it?
LetsTalk.com offers standard shipping on all products, unless otherwise noted by a special. If you select ground shipping, you’ll receive your package in 2 to 5 days (this includes Saturday delivery). If you need the cell phone by the next day, you should choose overnight delivery.
If you want to receive your package by December 24, you should place your order no later than December 20. You can view complete details on our holiday shipping offers on our Free Shipping page.